Job Description;

Is the front line of support for all technology based systems within their assigned areas of responsibility. Provides diagnostic troubleshooting services, equipment repair and replacement services, AMC (add/move/change) services, training and end-user support services, and is the teachnology related issues/projects with building level administratiion and staff.

Job Responsibilities;

• Responding to the Technology Help Desk System provides all first level technology support staff, students, and faculty in assigned areas.
• Provides traditional break and fix services to hardware systems (computers, projectors, printers, interactive white boards, document cameras, sound systems, televisions, etc)
• Is responsible for configuration, maintenance, and upgrades to all technology infrastructure systems. These systems include routers, switches, security systems, wireless access points, HVAC controls interconnect, and telecommunication backhaul connections.
• Software installation, configuration, upgrades and training.
• Installatiion, maintenance, upgrades, and documentation of all copper and fiber cabling systems. 
• Provide IT decision support to building level administrators and leadership teams.

Associate or Bachelor level degree in an IT related field desired. CompTIA A+, CompTIA Net+, and MCP-level certifications desired.